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Vanguard Holiday Home & Caravan Gas and Plumbing Services Logo
Phone:01723 582221
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Terms & Conditions

1. General

In these conditions:

1.1. The Company means Vanguard Caravan Services Limited.

1.2. The customer means the person, Firm or company to whom The Company provides a service to, supplies or agrees to supply any of The Company's products (Herein, collectively called the Goods).

2. Payment

2.1. Payment for services shall be due and payable 28 days from the date of the invoice.

2.2. Payment for drain downs must be made in advance of the works. Non-payment will result in the drain down not being completed.

2.3. Payment for the price of the goods shall be made in full without any deduction of the invoice unless otherwise agreed in writing with the customer.

2.4. In the event of default in payment by the Customer the Company shall be entitled without prejudice to any other right or remedy to do all or any of the following:

2.4.1 to suspend all further works under this contract or any other contract between the Company and the Customer, without any notice;

2.4.2 to charge interest on any amount outstanding at the rate of 10% above the current base rate during the period from the due date for payment until actual payment;

2.4.3 to serve notice on the Customer requiring immediate payment for all other Goods supplied whether or not payment is due;

2.4.4 to take legal action against the Customer should payment not be received, all recovery costs and legal expenses will be payable by the customer.

2.5 All goods supplied by the Company shall remain the property of the Company until payment for the goods has been made in full by the Customer.

2.6 Cheques received for payment of accounts, which fail to be honoured, will be subject to a £10 (plus VAT) administration charge.

2.7 The Company accept all major credit/debit cards.

2.8 New customers with no credit rating with the Company may be initially requested to pay on a pro-forma basis until a credit rating has been established.

2.9 Credit references may be required by the Company prior to undertaking works on behalf of the customer. This would probably be from the caravan park owner/manager.

3. Bad Debtors

3.1 Legal action will be taken against any Customer, who after appropriate reminders, still fails to settle the amount outstanding.

3.2 Where payment is not received for works which involve the issue of a Record e.g. Landlords Safety Inspection, Portable Appliance Test. The Company will contact the Caravan Park Management and revoke the validity of the Record.

3.3 All bad debtors will be placed on a database, which is available to all local caravan contractors.

3.4 The Company will not undertake any works on behalf of any Customer who has outstanding bad debts with either the Company or any other company.

4. Works for Customers

4.1 Keys, gas/electric and water supply must be available to enable the Company to undertake the appropriate works requested by the Customer. If they are not available, the Company will not be held responsible for:

4.1.1 Damage that may occur as a result of adverse weather conditions e.g. burst pipes

4.1.2 Loss of sub-let earnings due to the Customer's caravan not having current safety records in place e.g. Landlords Gas Safety Inspection

4.1.3 Customer's paying guests not being able to obtain Club/Swimming pool passes due to the Customer's caravan not having current safety records in place e.g. Landlords Gas Safety Inspection.

4.2 The Company will not undertake drain downs without an official Company booking form.

4.3 All drain cocks/screws will be removed from the Customer's caravan (and stored at the Company's offices) when it is drained down. If this is not acceptable to the Customer, the Company will not undertake the drain down.

4.4 Drain downs requested late or after a period of cold weather will be assessed for frost damage prior to undertaking the drain down. All apparent damage will be noted and conveyed to the customer. The customer being fully responsible for repairs during the reconnection of the water supply. The Company will not be responsible for any further damage that was not apparent at the time of the initial assessment (this is because pipework may be completely frozen and the extent of the damage will only be apparent when the pipes thaw).

4.5 The Company will not be held responsible for any frost damage which may occur after we re-commission the caravan (to the dates specified by the customer on the booking form). We will turn off the stop tap after re-commissioning.

What our customers say

  • Blue Sky Resorts have partnered with Vanguard for over fourteen years and previous to this, I used them as a general manager for Haven Holidays. They look after all our plumbing, gas testing, repair and drain down needs, not to mention the gas elements of major capital projects. Vanguard's service is prompt, friendly and reliable, indeed they feel more like part of our own team, than separate contractors! What I particularly like is that despite their growth and success, the two directors remain "hands on" and keep everyone's skills & qualifications current, furthermore Jude' in the office really understands our business. Consequently I wouldn't hesitate to recommend Vanguard Services to any park operator in need of professional support.
    Mark L Alston, Director - Blue Sky Resorts
  • As we continue to expand our business, Vanguard Caravan Services have proved invaluable to us. Working side by side our base developers ensuring all project and install works are completed to schedule, correctly designed and carried out with no disruption.Their ability to take on large projects at short notice has been incredibly beneficial to us. They have certainly become my first stop for all things LPG gas related, whether legal, compliance, repair or new install.
    Alistair Bissett, Park Holidays Ltd
  • We get a great service from Vanguard, quick, reliable and efficient from the original phone call to an engineer’s visit. They look after our caravans and underground systems on both our Parks. We are very happy with the service we are offered.
    Golden Square Caravan Park, Helmsley
  • We get a great service from Vanguard, quick, reliable and efficient from the original phone call to an engineer's visit. They look after our caravans and underground systems on both our Parks. We are very happy with the service we are offered.
    Julia Racey, Flower Of May Group